Guest Lead (Key Holder) - (Bloomington, IN)

Directs guest service efforts that are consistent with Altar'd State standards; coaches employees on guest interactions to increase transactions and capture guest opportunities Provides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standards Serve as Manager on Duty when managers are not present Helps develop team to accomplish store's business objectives through coaching, investment, retention and motivation Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standards Maintains clean store environment Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT)