IT Help Desk Technician - (Milan, IL)

Group O has an immediate need for 2 IT Help Desk Technicians. This position will be responsible for maintaining support for hardware, software, inventory, and other IT related technologies. Specific assignments include, but are not limited to: Day to day support of end users, hardware, software, peripherals, and various IT and non IT related tasks Accountable to SLA s and quality of service standards 1st point of contact for end user PC and telephony issues Troubleshoot network related issues for end user equipment Solve end-user problems utilizing phone and remote control software Account maintenance of Active Directory user accounts Installing, reloading, and troubleshooting Windows operating systems and applications Installation and maintenance of laptops, desktops, printers, and peripherals Add, move, and change end user equipment