Lead Customer Service - CSO Client Retention Team - (Kansas City, MO)

273281BR Lead Customer Service - CSO Client Retention Team JOB DESCRIPTION Assist manager with day to day operations and functions of the team. Will work on special projects relating to identifying and correcting customer service issues. Works closely with the manager, Field Sourcing Logistics and Deployment, Peoplesoft IT support, and associates in addressing and correcting reoccurring customer service, system and vendor issues. Effectively handle sensitive client issues and escalations. Handle client issues across multiple skillsets. Serve as liaison between field customers and CSC field supporting groups and vendors. Use software programs, tools and computer systems to resolve and track cli ...