Supervisor Customer Service - Allentown, PA; Horsham, PA; and Reno, NV - (Horsham, PA)

Job details:Welcome to 1 of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)Main responsibilities:Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team membersEducates, motivates, leads, guides and directs all assigned representatives to reach their highest potential and career goalsSets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, AHT, ACW, etc Coordinates work activities with other supervisors, managers, departments, etc.Identifies and resolves operational problems using defined processes, ability and judgment Provides coaching and feedback to teammates, including formal corrective action Conducts annual performance reviews for teammates Provides ability and customer service support to members, customers