Tier I Help Desk Administrator with Security Clearance - (Hampton, VA)

Description: Leidos has an immediate opening for a Tier I Help Desk Administrator in Hampton, VA. Applicants must possess a current TS/SCI security clearance. The applicant will perform Tier-1 help desk support and troubleshooting of customer IT systems. The client systems specialist will work in a dynamic team that executes, enables, and protects operations within an enterprise network architecture. The organization supports over 500 customers with requirements that involve desktop hardware and application support, networking, telecommunications, and data center operations. The specialist will provide 1st-level contact with customers and convey resolutions to issues, track and route trouble tickets, and perform additional client-level IT support. Responsibilities: * Responsible for the planning and managing the workflows of IT projects. * Interact with customers to identify IT problems and troubleshoot expediently. * Communicate job status info to all teammates.