Customer Service Representative - Salem, OR - (Salem, OR)

Position details: These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. Insurance businesses may receive policy or claims related inquiries and SMS may receive technical-related questions. Interface with customers typically by telephone, letter, fax or email to handle queries/problems. Uses computerized system for tracking, details gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization. • Interfaces with customers to resolve first and second tier/escalation customer service calls/queries/problems. • Verifies contacts and account info. • Examines customer problems and implements appropriate corrective action to respond to customer requests.