Teller Lead - (Ames, IA)

Basic Function: The Lead Teller provides leadership to the assigned teller staff. Oversees tellers performing transactions and assists with more complex situations. Duties include accepting retail, commercial checking, and savings deposits, cashing checks and savings withdrawals, processing loan payments, and assisting with night depository and vault duties. Tellers provide quality service, through effective use of the customer constitution. Actively looks for additional opportunities to refer and cross-sell bank services while processing transactions. Key functions: 1. Assist customers with deposits, withdrawals, payments and coin and cash orders in a friendly courteous manner. 2. Balance teller drawer daily with a 95% or better balancing record. 3. Monitor teller/cash/ATM differences and assists in locating errors. Research and resolve customer issues and inquiries. 4. Schedule tellers’ work schedule to maintain adequate coverage and max productivity.