Regional Service Technician - (Bloomington, IL)

Key Assignments include: Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others Troubleshoot and repair failed IT hardware in retail store and/or office settings Pick up shipped good service parts and drop off defective service parts on a timely basis Provide exceptional customer service Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution details, equipment details, and closure detail) Performance review metrics include the following: SLA achievement Customer Service scores Inventory movement and accuracy Safety Compliance related training and follow through Service call management Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system