Heavy Equipment Field Technician - (Ossian, IN)

Position Objective The field technician performs mechanical services on new and used equipment in the field. Position is responsible for troubleshooting and repairing equipment. Field technicians engage in face to face customer service interaction Technician is also responsible for housekeeping and properly maintaining company issued vehicles, tools and equipment. Position reports to the Field Service Supervisor. Essential Job responsibilities Follows strict safety protocols; using proper PPE as required. Troubleshoots, diagnoses and repairs equipment in the field. Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned. Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.