Supervisor Gateway Customer Service - (Fort Worth, TX)

Location: AA Headquarters one (DFW-HDQ1) Additional Locations: None Requisition ID:5678 Position overview The AA Cargo Operations Support team needs an innovative, forward-thinking leader help take our Cargo Support efforts to new levels. If you're looking for a new challenge and want to be a part of a dynamically evolving, revenue generating organization, consider this opportunity. Essential responsibilities for this role include: Lead a team of Gateway Customer Service and Loss and Damage coordinators located in DFW, JFK, LAX, MIA, ORD and PHL to provide a superior customer service background and service recovery. Establish and maintain effective relationships with external and internal customers that foster collaboration, respect and teamwork. Promote a professional culture that is both socially responsible and ethical.