Customer Service Representatives - (South Boston, VA)

The purpose of Customer Service Representatives (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The CSRs handle service requests, billing explanations, service and energy conservation advice, and explain company policies and procedures, as well as terms and conditions. Call Center hours of operations are Monday through Friday 8:00AM to 5:00PM. Training will be Monday through Friday 8:00am to 5:30PM for five weeks. Essential Job Functions: • Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs. • Maintains sincere interest in providing stellar customer care. • Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction. • Exercises independent thinking in meeting customer expectations.