Client Coordinator / Customer Service Representative - (Cincinnati, OH)

We are seeking a Client Coordinator / Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service info. Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work closely to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales background, which fosters acquisition of quality customers and longterm customer loyalty. Responsibilities: Provide details about the products and services Troubleshoot and resolve event issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services