Customer Satisfaction Coordinator - (Edwardsville, IL)

We are a growing local company and we were recently named 1 of the Best Places to work in Illinois and listed in the top five Top Work Places to work for in the St. Louis area in the small businesses category. We are looking for a Customer Satisfaction Coordinator to join our team! We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement program. Must be clean-cut, drug-free and undergo a experience investigation. Responsibilities Analyzation of customer trends, needs and concerns. Managing incoming calls and emails Identify and assess customers' needs Handle customer concerns and provide appropriate solutions in a timely manner Follow up to ensure customer satisfaction Keep records of customer interactions Go the extra mile to engage with customers Be able to empathize with customers Put the customers' needs 1st Maintain high levels of satisfaction with a focus on customer loyalty