2nd Shift Customer Service Representative - (Groveport, OH)

Purpose: The Customer Service Representative is responsible for resolving customer complaints, inquiries or requests using appropriate resources. This individual is responsible for using analytical expertise and judgment in evaluating customer accounts in order to resolve all issues to the satisfaction of the customer. This individual may also perform sales or support functions when necessary to meet the objectives of the call center. Core Accountabilities: Resolve customer complaints, inquiries or request. This may include handling difficult situations and irate customers Perform sales or support functions as necessary to provide individualized customer service of a high-standard professional level Adjust customer accounts to accurately reflect the decisions made to resolve customer inquiries in accordance with department procedures Perform data entry functions Review and update all provided reference materials to maintain comprehensive understanding of policies and procedures Identify and communicate