Customer Service - (Montgomery, AL)

Customer Service Representative GET TO KNOW ALORICAAt Alorica, we only do 1 thing – make lives better, 1 interaction at a time. We’re a global leader in customer service and background, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, on-line chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY POSITION ASSIGNMENTS Talks to customers over the phone, email, on-line chat or social media to resolve their questions or concerns Maintains and updates customer details as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate