Customer Service Representative - (Indiana, PA)

GET TO KNOW ALORICA At Alorica, we only do 1 thing make lives better, 1 interaction at a time. We re a global leader in customer service and background, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB DETAILS Your mission (should you choose to accept it) is to offer customer support through phone, email, on-line chat or social media to customers who have questions, concerns or confusion around a particular product or service. You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY POSITION DUTIES Talks to customers over the phone, email, on-line chat or social media to resolve their questions or concerns Maintains and updates customer details as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit