Helpdesk Technician I - (Washington, IA)

Mission Headquartered in Seattle, Washington, Wireless Advocates is a 3rd-party provider of wireless products and services both on-line and in approx 600 retail locations nationwide. Together with Fortune 100 channel partners and wireless carriers, our knowledgeable teams of on-site wireless professionals deliver high-value products and services, helping consumers connect and communicate every day. Wireless Advocates operates retail kiosks and on-line sales activities for our retail partners: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX). Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES Act as Primary Help Desk Operator. Take incoming incidents and requests via LANDesk ticket, phone, e-mail, and voicemail Create tickets through the LANDesk/Service Desk ticketing system using SLA guidelines.