IT Service Desk Lead (Military Veterans Wanted!) - (Bossier City, LA)

CSRA has opportunities for motivated, customer service oriented professionals to support the Department of Veterans Affairs (VA) Enterprise Service Desk Modernization Program. The VA is undertaking an enterprise-wide migration of its IT infrastructure and support solution, and CSRA will provide technical services for VA on this new managed services program. Join CSRA and be a part of the team of men and women supporting our Veterans in 1 of the most important enterprise service desk modernization programs! POSITION SUMMARY We are seeking Service Desk Leads at our Bossier City, LA location. RESPONSIBILITIES & DUTIES The Service Desk Lead is responsible to: ---Provide day to day operational and administrative support to achieve performance targets --- Manage performance by coaching, developing, and mentoring teammates. --- Review and enforce service level agreements (SLAs) --- Conduct quality checks on incidents to ensure timely resolution of problems according to the SLAs