Customer Sales & Service Representative, Front Counter - (Des Moines, IA)

General Responsibilities: Provide a positive customer experience in a prompt and professional manner. Customer interactions include selling Mediacom services, resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Perform direct customer support for all customers consistent with Mediacom’s policies and procedures. Specific Responsibilities: •Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products. -Responsible for research and interaction with other departments as necessary to resolve any customer issue. •Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services remaining knowledgeable and current on all offers, specials, and Marketing materials. -Responsible for product knowledge of programming, pricing, packaging, and channel line ups.