Softlines Lead - (Massillon, OH)

Assist management with the training of associates and provide input about associate performance for Customer Service Sales Associates as well as direct execution of Customer Service Sales Associate responsibilities such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a positive customer shopping background. Ensures customer care and selling are #1 priority Knows the store, services and location of merchandise. Tours area of responsibility and prioritizes jobs that need to be completed. Assists in identifying and resolving issues Understands financials for the business including sales, gross margin and waste. Displays strong skill sets in use of the RMU Makes eye contact, smiles and greets all customers that come within ten feet. Demonstrates 'take the customer to the merchandise' policy.