Front End Lead - (Marietta, OH)

Provides 'World Class' Member Service by surprising and delighting our members everyday. Supervises fast and efficient cash register and service desk operations. Observes customer traffic and calls for additional service as needed. Trains and coaches all checkout service and service desk associates. Ensures customer care and selling are #1 priority Promotes the use of our credit card, Smart Plans, and add-on sales Possesses knowledge of store, services, and locations of merchandise Possesses knowledge of financial goals regarding sales, margin and shrink and takes steps to improve the front end in these areas Engages in friendly conversation with customers to build customer relationships, greets all customers, handles customers inquires and concerns