Help Desk - (Elizabethtown, KY)

Elizabethtown Ky, Company seeks helpdesk clerks. first shift, Monday thru Saturday, 11AM-8PM. $10/hr. Duties include: Answering incoming calls daily in a polite and professional manner Enter ALL inquiries into the HEAT database (Voicemail, Assigned Calls, Email) Provide assistance to Helpdesk Technicians as needed Provide support and troubleshooting for customers with Internet access, email , cable TELEVISION, and telephone problems, by analyzing, diagnosing and resolving problems Provide front-end support for customers via email Qualifications include: Skills to include customer servicing skill sets, Internet knowledge. The selected individual must be able to write in a technical format