Alarm Dispatcher - (Concord, CA)

Alarm Dispatcher accepts and responds to incoming monitoring signals, manage incoming phone calls, and customer requests. Duties: Handle 100+ inbound/outbound calls on a daily basis. Answer and follow-up incoming signals, alarm and trouble. Initiate outbound calls to customers, police agencies and emergency contacts. Provide customer service when needed.Coordinate with service technicians regarding service issues. Process daily printouts of alarm activity. Identify solutions to daily problems. All other miscellaneous responsibilities and other duties as assigned. Work Schedule: Four 10 hour/day work weeks, with 1 day on the weekend. Must have open availability to work day shift, swing shift, and graveyard shift. About Aerotek: Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs.