Evening Hotel Desk Agent - (Great Falls, MT)

Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests stays. May also cashier for the Restaurant. Shift: 3:00pm to 11:00pm Essential Duties and Responsibilities: Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guests name when possible. Anticipates guests service needs by asking questions, listening to guest preferences and taking action when possible. Speaks to guests and coworkers using clear, appropriate and professional language. Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages. Answers, records and processes guest calls, messages, requests, questions and concerns. Provides guests directions and info regarding the property and local points of interest. Practices safety standards at all times. Complies with record retention, Standard Operating Procedures and daily responsibilities. Performs other duties as assigned.