Office Coordinator-ARC - (Louisville, KY)

GENERAL SUMMARY Under general supervision only, single-handedly conducts all business operations of clinical or program unit, performing high level administrative and business office functions-including front desk/reception, data entry, filing, and medical records. ESSENTIAL JOB FUNCTIONS * Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic info as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail; sending and receiving/delivering faxes; meeting with client to review client intake form; and handling difficult customer service interactions, either face-to-face or by telephone.