Service Quality Specialist - (Baltimore, MD)

Service Quality Specialist Job details Summary The Service Quality Specialist in U.S. Technical Services & Support is a key member of the Service Organization and reports to the Manager, Service Quality and Value Programs. The role is dedicated to Customer Satisfaction through focused system and product investigations, proactive identification of customer trends, and proper escalation of technical and customer issues. The role also focuses on the Service team complaint documentation for clarity and compliance. Position overview Compliance Complies with departmental procedures and policies and appropriate Quality policies and HIPAA policies Recognizes GMP and ISO qualifications an ...