Care Navigator Customer Service Director - (King of Prussia, PA)

HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy. The Care Navigator directs the overall patient background from admission through discharge. Meets and greets new patients to facility; explains and orients patients to the facility services such as therapy, meals, bathing, medications, activities and the guest services directory Resolves customer requests, questions and initiates follow-up of concerns; provides info to improve customer service Synchronizes discharge planning with the patient, family, rehabilitation, nursing and social service Serves as a role model to foster superb customer service In return for your ability, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare. 397 - ManorCare Health Services - King of Prussia, Pennsylvania