Help Desk Manager Lake Success, NY Full Time - (Lake, MI)

ProHEALTH Care is 1 of the largest private multi-specialty medical practices in the Northeast and has been serving the health needs of Long Island and the Greater New York Metropolitan area since 1997. Along with outstanding physician leadership, state-of-the art technology, and advanced clinical laboratories, ProHEALTH patients enjoy comprehensive and superior medical services at locationsthroughout Long Island and New York City. We currently have an opening for a Help Desk Manager based in our Lake Success HQ.The Help Desk Manger will manage IT Help Desk personnel, problem escalation, Ticket Management System, and reporting. Work Performed: Manage IT Helpdesk employees Support All IT Projects Escalate problems/issues to appropriate resources in a timely manner Manage Ticket Management System, Reports, Team Review Manage during/after-hour, weekend, holiday scheduling of team to ensure coverage for 24x7x365 with SLA Mentor helpdesk techs to include: providing demonstrations, training