Desktop Support ( Monday(3/20) 1pm,Tuesday(3/21 1pm EST) - (Jackson, MI)

Primary skills: Desktop, laptops, OS Imaging, Office products, AV, printers, Wifi, Windows 7,8&10 Secondary Skills: Basics of Network, AD, User accounts management Role and Responsibilities Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency. ? Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software ? Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business ? Demonstrate outstanding understanding and communication when working with clients ? Perform break-fix support for a broad range of hardware and software (site specific software competency will be trained while on the job) PREFERRED SKILLS AND COMMON TASKS ON THE JOB ? Background-based Windows 7, Win 8.1 & ten support o BitLocker encryption