Customer Service Supervisor - (Kalamazoo, MI)

The Customer Service Supervisor will supervise a team responsible for the tactical and strategic processes required to service our internal and external customers. This team will consist of between two and 6 associates assigned to a specific a customer base and will act as a lead contact for those customers. A Supervisor will have responsibility for the day to day management for all or part of an account. They will ensure integrity and sustainability of the process through excellent data management within SAP, process monitoring and training practices. Supervisors will continuously align the process with CPD Operations, Sales, and the Sales and Operations Support Services group as they manage the overall order fulfillment and inventory management processes to exceed customer expectations and align with GPI business, financial and operational objectives.