Professional Services/Customer Success Engineer - (Cambridge, MA)

Customer success is our most important goal and we are looking for people passionate about helping customers by understanding their goals, implementing the products they need to meet them, and supporting them in their quest for sustained success. We take the success of our customers very seriously. We feel their joy. We feel their pain. Are you up for the challenge? The Professional Services/Customer Success Engineer is responsible for managing the customer life-cycle, from onboarding to deployment, through production launch and ongoing success management, while providing high quality technical support for the HeyWire Enterprise software solution. This person will also work on other organizational and departmental initiatives in support of quarterly goals.