Incident Consultant - (Kalamazoo, MI)

Position OverviewAs an Incident Consultant within the PNC Retail Customer Care Center, you will be based in Pittsburgh, PA or Kalamazoo, MI. As the line-of-business leader accountable to drive improvements to the technology issue management process, your areas of focus will be on minimizing customer and operational impacts from technology issues; working with technology support partners to optimize their practices around issue management; and ongoing action planning with key technology partners to improve early intervention and remediation and increase overall system stability. Specific tasks: In this role, you will act as the primary line-of-business liaison with technology partners for significant issue event management, including on-call engagement; will have responsibility for managing overall Care Center reported technology issues, including documentation and prioritization; and will also own strategies and tactics with technology partners for ongoing issue and system stability/health (system up time