Customer Care Team Coach (Grant RCC) - (Marion, IN)

Description: Position is responsible for gathering details related to applications for public assistance programs. In conjunction with an automated system, eligibility specialist will provide details to state eligibility consultant who will make the eligibility decision for various public assistance programs including TANF(Temporary Assistance for Needy Families), Food Stamps and Medicaid. Duties will include reviewing applications submitted, identifying required client data and verifications that must be collected in support of the eligibility determination, communicating with clients in the data collection process, reviewing the case details and preparing it for case disposition by the state eligibility consultant. Responds to telephone inquires and complaints using standard scripts and procedures Gathers details, researched/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs.