Customer Service Agent and Sales Specialist - (Malvern, AR)

Customer Service Agent and Sales Specialist Overview:Sykes Enterprises Incorporated Become a Customer Service Professional for 1 of the nation's top cell phone providers (no outbound calls). This position is responsible for providing our client s customers with outstanding customer servicewhile meeting and/or exceeding sales, customer service, productivity and quality standards/goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Responsible for promoting and selling client s products and services by emphasizing product features based on analyses of customers needs. Meets all monthly sales objectives by approaching sales as a way of helping our client s customers receive the best value for their money. Promotes and recommends our client s products and services based on customer's needs and interests. Adheres to call flow methodology to increase sales and improve customer satisfaction.