Collections Associate - (Aiken, SC)

Job overview The Brokerage Collections Account Representative impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure through customer contact. Other Duties Significant communication with internal and external customers via phone and email regarding delinquent balances Identify and prioritize issues impacting payment Interact daily with key personnel Work with account and program managers to keep current with any client/customer changes Will require root cause analysis and problem resolution Develop, create, and analyze collection and accounts receivable reports Update customer and other stakeholder details using various software programs, including UPS proprietary programs Preferred Competencies