• Search Title Only

Customer Advisor - (Largo, FL)

Position description ??? The Customer Advisor is responsible for working with customers to address inquiries and concerns related to patient accounts. (This position would handle patient calls and other responsibilities as assigned). Duties (included but not limited to): - Customer orientation - establishes and maintains longterm customer relationships, building trust and respect by consistently meeting and exceeding expectations - Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims. - Identify problem accounts and escalate as appropriate - Maintain compliance with pool completion requirements (if applicable) - Analyze, process and index correspondence via CWF (if applicable). - Reconcile accounts according to insurance contracts and submit/ process correct contractual - Answer all inquiries from customers promptly (generally the same day received)


ADVERTISEMENT

Posted in Largo, FL, Customer Service
From JobsWeb - 1 month ago