Customer Service Manager - (Highland, IL)

Indeed Hire and Basler Electric Company is partnering together to locate a Customer Service Manager for their Highland, IL location. JOB DESCRIPTION: Manage the US Customer Service organization to meet the company?s objectives while ensuring customer relationships are maintained. ESSENTIAL DUTIES: Manages the processes and procedures for the direct reporting organizations to ensure effective and efficient operations are established and operating policies are understood and followed through an active management approach. Ensure key goals are understood related to meeting operational efficiencies for the Customer Service team. Coordinate business processes and ensure consistent operating procedures are utilized to meet the company?s objectives. Ensure qualifications of import export documentation and processes are clearly defined to meet the regulatory, legal, and corporate qualifications. Ensure proper resource planning and forecasting is in place to meet Customer?s expectations or contractual arrangements.