Customer Relations Specialist (CSR) | Entry Level [NOT A CALL CENTER] - (Jacksonville, FL)

Customer Relations Specialist (CSR) | Entry Level [NOT A CALL CENTER] Customer Relations Specialist Position duties at Horizon Innovations : Serves customers by providing product and service details; resolving product and service problems. Customer Relations Specilist Job Duties : • Attracts potential customers by answering product and service questions; suggesting info about other products and services. • Opens customer accounts by recording account info. • Maintains customer records by updating account info. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer info and analyzing customer needs.