Communications Agent - The Ritz-Carlton, Kapalua (17000XSL) - (Wailuku, HI)

Communications Agent We make stories like this possible every day. Whether were helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, were proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life. The Ritz-Carlton, Kapalua, located at 1 Ritz-Carlton Drive, Kapalua, HI, 96761 currently has the following opportunity: Communications Agent (17000XSL): Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.