IT / Software / Systems: Technical Support Representative - Greenwich - (Greenwich, CT)

Overview Interactive Brokers("IB") seeks individuals for our technical assistance center ("TAC") at our Greenwich, CT headquarters. TAC representatives focus on ensuring a solid user background through the responsive support of our trading software. As a member of the technical assistance team, you'll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The perfect applicant will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the expertise's to recognize, test, and escalate new bugs within our software.