Help Desk Level 1 - (Charlotte, MI)

JOB ASSIGNMENTS: Provide front line on-site and remote hardware, software, and network technical support to customers which are geographically dispersed and in some cases mobile. Provide prompt responses to requests, and restore normal service to internal customers based on service level agreements and business unit objectives. Escalate unresolved incidents or problems to the appropriate service owner or service manager. Responsible for all requests / incidents / calls to ensure they are correctly documented, assigned, and ultimately resolved using IT Service Management Tool. Demonstrate "customer 1st" attitude at all times, recognizing IT's role as a shared service organization. Complete Service Requests [adds, moves, or changes] assigned to the Service Desk including (but not limited to) account creations, deletions, moves, hardware / software installations and support, network connectivity, operating system support, email, profile changes, VoIP functions, network printing and security needs.