Operations Team Manager-Direct Sales - (Nevada, IA)

GET TO KNOW ALORICA At Alorica, we only do 1 thing - make lives better, 1 interaction at a time. Were a global leader in customer service and background, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB OVERVIEW Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over twenty - 24 subordinate personnel. JOB ASSIGNMENTS Provides regular supervision and mentorship over subordinate staff Ensure regular and outstanding communication with subordinate staff on performance, goals, and coaching Facilitates daily agent coaching and development sessions in both written and verbal format Participates in client related activities to include client calibration sessions and project planning Identify and address agent training needs Manage teams time entry to ensure 0% discrepancy rate Manage program specific performance standards (i.e.