Member Service Supervisor - (La Crosse, WI)

DUTIES AND RESPONSIBILITIES:As a Member Service Supervisor, you would be responsible for the supervision and performance of Member Service Representative (Teller) staff. You would serve as a liaison between the member and the credit union and build an effective team that provides exceptional member service. You would act as a mentor to assist in staff's career development. Member Service Supervisors perform all Member Service Representative functions as required and solve escalated member problems. You would guide Member Service Representatives in the efficient handling of member needs and accurate transactional processes. Additional duties and assignments include: Evaluate the job performance of subordinates to ensure quality member service and accurate transactions. Maintain comprehensive, up-to-date knowledge of all State and Federal regulations that are applicable to the transactions performed in the MSR area. Ensure that safety and security policies are up to date and training provided.