Lead IT Service Desk Analyst - (Santa Rosa, CA)

Lead IT Service Desk Analyst $7,097 - $8,626 per month About the Position The Lead IT Service Desk Analyst leads, trains, and mentors Service Desk Analysts, and is responsible for managing work schedules, distributing assignments, quality assurance, and overseeing special projects. Other duties include: • Troubleshooting Windows workstation, Cisco VoIP telephone, and mobile device issues • Acting as a liaison between customers and other technical teams • Providing some administration of core software infrastructure such as Active Directory and Microsoft Exchange • Configuring, monitoring, and maintaining asset management, ticketing, customer portal, knowledge base, and other software systems The perfect candidate for this lead position will possess: • Significant Service Desk background, including lead work • Demonstrated record of delivering quality, documented results related to technical support and systems analysis • Excellent computer skills with the expertise to adapt to chang