Insurance Service Supervisor Job - (Winston-Salem, NC)

Essential Duties and Responsibilities: Following is a summary of the critical functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Interview and select personnel Communicate to management regarding issues affecting the performance of the staff or customer satisfaction Continuously consider process improvements and implement best practices Ensure all critical operational metrics are achieved such as service levels, customer care, productivity standards, customer satisfaction scores Hold frequent development discussions Compile and conduct performance appraisals and checkpoint meetings Identify training needs and evaluates current training methods to maximize individual performance and unit flexibility Research and resolve escalated requests and or complaints from internal and external customers Coach and provide leadership in team