Service Support Representative Job - (Winston-Salem, NC)

Primary Purpose: Responsible for processing requests received from internal and external customers and exception reports generated by the policy system. Essential Duties and Responsibilities: Following is a summary of the key functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Process policy level requests such as endorsements, renewals, claims requests,reports, cancellations, returned mail and Department of Motor Vehicle requests and errors Process policy level requests for Health such as association support, policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts,and refunds Code agency mergers and partial book of business buy outs Process less complex policy "clean ups" as a result of system issues Perform processing functions to include making decisions to follow up or refer when applicable Identify document types and routes as applicable