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Customer Care Representative - (Rochester, NY)

One of the Select Groups clients in Rochester, NY is looking for a Customer Care Representative to join their team! This is a call center environment in the telecommunications field. Previous call center background is required and individuals with background in telecommunications are highly encouraged to apply! Position responsibilities: Previous background working in a call center environment Organized and strong work ethic Previous background in the telecom environment is preferred but not required Outstanding communication abilities and positive attitude Position details: Handles inbound calls in a call center environment on a variety of subjects. Resolves customer inquiries, billing issues, and product/service concerns. Explain and sell products and services to new and existing customers. Access and update customer accounts through computer based systems with the customer on the phone. Gains and maintains product/service knowledge, current understanding of telephony technology and industry updates.


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Posted in Rochester, NY, Customer Service
From Jobsxl - 1 month ago