Technical Support Representative - (Iowa City, IA)

Position description:Provide world-class customer support for SecurityCoverages ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer background.Main responsibilities:Answer inbound technical support phone calls, chats and emails related to SecurityCoverages ISP partnersConsult with customers and provide additional solution in the form of up-selling SecurityCoverages products and servicesTroubleshoot voice, data, video and connection issues for customersIdentify, troubleshoot and assist customers with voice, data