Patient Services Coordinator - (Darby, PA)

Oversees daily operational flows of all assigned practices. Communicates with patients, all staff, providers and the office manager on a daily basis to ensure that all services are performed efficiently and timely. Ensures that all patients are greeted in a friendly and service-oriented manner in person and during all telephone interactions. Initiates service recovery techniques as needed. Ensures that all staff are trained in service excellence and that patient satisfaction scores for Office Staff Quality are at, or exceeding, established targets. Knows and understands the duties and responsibilities of the Patient Service Representatives and the Certified Medical Assistants, Superusers and Lead CMAs to ensure that all duties are carried out in a professional and efficient manner by all staff. Incumbent must also serve as Athena Super User for assigned practices.