Other: Quality Control Monitor 2/21 - Austin, TX - Austin, Texas - (Austin, TX)

LogistiCare is seeking a Quality Control Monitor. Duties and Essential Responsiblities: * Oversee functions of Customer Service Representatives. * Establish and maintain good working relationship with providers, clients, co-workers, and regional office personnel. * Comply with LogistiCare rules and procedures. * Complete agent reports and report stats to Call Center management. * Assist Call Center management in performing 90-day and annual evaluations of CSRs. * Coordinate work schedules, vacation and leave requests of CSRs. * Maintain daily and/or weekly report to Call Center management of all staff, provider and facility issues. * Monitor call stats, CSR auxiliary work and call waiting times and maintain accurate call stat reporting to Call Center management weekly. * Perform other duties as assigned.